As per new CITC instruction customers can make the complaint on poor internet speeds.
Any user through smart phone or computer device can measure the connection speed and lodge a complaint against the service provider. The results of service performance will be made to public periodically.
The telecom companies have been continuously increasing their broadband and mobile net connectivity, but in some cases the users experience lower speeds than what they pay due to hidden practices such as the fair usage policy that restrict usage of data after exceeding a certain limit, which the customer is not aware of. However, the authorities have successfully ended this fraudulent practice and brought transparency to the fair usage policy.
The CITC has launched MEQYAS program to enhance transparency along with competition among service providers to offer better service to the public.
The speed measurement app MEQAS, developed by CITC, can download from the Apple store for IOS users and Google Play store for Android users.
Also, web browser test allows measuring the Internet performance. The URL is https://www.meqyas.sa/signup.